Refund policy

This Refund Policy explains the terms under which Aureove accepts returns, issues refunds, or exchanges for products purchased on aureove.com.

1. Eligibility for Returns

To be eligible for a return, the item must be:

  • Purchased directly from aureove.com
  • Unused, unwashed, and in the same condition as received
  • In its original packaging with all tags and labels intact

2. Non-Returnable Items

Certain items cannot be returned due to health, hygiene, or safety reasons:

  • Personalized, custom-made, or print-on-demand products
  • Personal care, hygiene items, or intimate apparel (such as swimwear and underwear)
  • Perishable goods or cosmetics
  • Gift cards
  • Products damaged due to misuse, neglect, or accidents after delivery

3. Return Request Period

Return requests must be submitted within 30 days from the date of delivery. Requests made after this period will not be accepted.

4. Order Cancellation & Returns After Shipment

Once an order has been shipped, it cannot be canceled or refunded before delivery.

For orders that have already been delivered, customers are not eligible to request an immediate cancellation or refund.

If you wish to return a delivered order, please contact our customer support team first and follow the return instructions provided by us.

Customers are responsible for shipping the product back to the return address provided by our support team.

Once the returned package is received and inspected to confirm that the item is in acceptable condition, we will proceed with the refund process according to this Refund Policy.

5. How to Request a Return

To request a return, please contact our customer support team at:

📧 info@aureove.com

Please include your order number, product name, and the reason for return. We will provide instructions and the return shipping address. Do not send items back without prior authorization.

6. Shipping Costs for Returns

The customer is responsible for the shipping cost of the return. We strongly recommend using a trackable logistics service as we cannot guarantee that the returned goods will be successfully received.

7. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be automatically issued to your original payment method within 7–14 business days.
  • Please note that your bank or credit card company may take additional time to process and post the refund.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item for a refund and place a new order for the preferred product.

9. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately within 48 hours of delivery at:

📧 info@aureove.com

Please provide your order number and clear photos/videos of the damage or defect. We will promptly review your request and arrange a replacement or a full refund at no additional cost if the issue is confirmed.

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time to reflect updates in our operational practices. Changes will take effect immediately upon posting on the website.

11. Contact Information

For any questions regarding refunds, returns, or exchanges, please reach out to us at:

📧 info@aureove.com